Via your customer account you can view the following information:
Subscription tab - all your past shipments and next due parcel, also you can report missing or damaged items once the parcel has been delivered for up to 28 days.
Collection tab - view all the items received and where possible the option to download the PDF of the supporting manual
Help Centre - here you can view our FAQs and even contact us via our online tool
Your profile - displays your personal details
Via you customer account you can edit the following:
Subscription tab - change your payment type and delivery address
Your profile - change your password, personal data or add a new delivery address
There is also a link to our WhatsApp service or our online help channel on each page of your account.
Link for Fanhome customers - Fanhome
Please update your address in both your Subscription and Profile tabs. For guidance, you can watch the example video linked below. If you have multiple collections, be sure to update your address in all relevant tabs.
Please note: Address changes usually apply to future parcels. If a parcel has already been created, changes may not always be possible.