If you need help with your subscription or order, you can contact our Customer Support team using any of the following methods.
Phone
Telephone number:
020 3991 1199
Telephone service hours:
Monday to Friday, from 09:00 to 17:00.
Email address:
support@uk.fanhome.com
Our Customer Support team responds to emails during the following hours:
Agent opening hours:
Monday to Friday, from 09:00 to 17:00.
If you contact us outside of these hours, we will respond to your enquiry on the next working day.
You can also contact us via WhatsApp.
WhatsApp number:
07700 155872
AI Assistant: Available 24 hours a day, 7 days a week.
Customer Support Agents: Available Monday to Friday, from 09:00 to 17:00.
If you send a message when our agents are unavailable, we'll respond to your enquiry on the next working day.
My Account
You can manage your subscription and view your account information by logging into My Account: