We recommend that you first check your online customer account, as you will find an overview of your parcel, item by item.
The total cost of your package may increase/decrease due to the inclusion of extra items (a binder or special item) or exclusion (due to out of stock).
We may have charged you a lower amount if an item is not available. Don't worry, once that item is back in stock, it will included it in a later shipment, where it will be charged.
Also, it is important to keep in mind that the price per package may increase depending on the shipment you are planning. We also recommend that you take a look at the "Your subscription in detail" section on the main page of your collection.
Find your collection and scroll down to that section, where you will find a complete overview of the costs per package.
From time to time we may have to increase the price due to increases in production or transportation costs. While we always try to absorb these costs, sometimes it will be necessary to transfer them. You will be given at least 1 months' notice by email or letter included in your monthly shipment if this was to happen.
Billing and credits